Detailed Expected Wait Time announcements

December 10 2009 by dwalin in Call Center, Call Vectoring, Tutorials |8 Comments

Here’s one example of how to implement EWT announcements. I made it for one of my customers who were expecting rather a lot of their brand-new Avaya Call Center. By the time it was deployed they had awfully long waiting times in some queues and despite that, they wanted announcements as detailed as possible. This […]