BCMS reporting for masses, part 1: Real Time Statistics

March 12 2010 by dwalin in BCMS, Call Center, Communication Manager, Tutorials |15 Comments

For many call centers out there, BCMS statistics are more than enough and there is no real need for CMS. However, BCMS per se does not store historical data for more than a week–and that’s only for summarized day data, interval data is stored only for 48 intervals, that’s only a day with half-hour interval. […]