BCMS reporting for masses, part 2: Historical Statistics

March 14 2010 by dwalin in BCMS, Call Center, Communication Manager, Tutorials |13 Comments

I am continuing the topic started in previous post, regarding cheap and simple BCMS statistics usage for a call center. In this part, we will use standard Avaya Site Administration software for report collection and Apache HTTP Server for report distribution. It is not very hard to implement this and process is not too complicated […]