BCMS reporting for masses, part 2: Historical Statistics

March 14 2010 by dwalin in BCMS, Call Center, Communication Manager, Tutorials |13 Comments

I am continuing the topic started in previous post, regarding cheap and simple BCMS statistics usage for a call center. In this part, we will use standard Avaya Site Administration software for report collection and Apache HTTP Server for report distribution. It is not very hard to implement this and process is not too complicated […]

BCMS reporting for masses, part 1: Real Time Statistics

March 12 2010 by dwalin in BCMS, Call Center, Communication Manager, Tutorials |15 Comments

For many call centers out there, BCMS statistics are more than enough and there is no real need for CMS. However, BCMS per se does not store historical data for more than a week–and that’s only for summarized day data, interval data is stored only for 48 intervals, that’s only a day with half-hour interval. […]