An accidental but fantastic find: Benjamin Roy posted an article describing ready Perl module he wrote for managing his Avaya PBXes. Well, actually the module is the back end and he’s talking about Web service utilizing that back end to provide application interface. Code looks a bit incomplete but that’s definitely a start, I think […]
This time I found a document that may be of interest to software developers, particularly anyone who would want to develop their own applications utilizing Avaya DMCC (formerly CMAPI) protocol. It is a very detailed white paper describing not only methods but also architectural, structural and functional aspects of DMCC call recording. Considering that this […]
Every Avaya PBX has Special Applications–so-called “Green Features”–built in switch software but not active by default. They are listed using “display system-parameters special-applications” command and as I said, by default only one or two of them are turned on, depending on switch software. Most of these features used to be paid options but starting with CM 5.2.1 almost […]
Another useful document describes Time To Service feature implemented in CM 4.0+. With recent Avaya website overhaul it became practically impossible to find anything there, unless you’re a Certified Google Search Guru which I’m not. So better I’ll have it here where SEO works for me not against. Time To Service White Paper
Avaya Phone Power Class Max Allocated (Watts) 4601 2 7.0 4602+ 2 7.0 4610SW 2 7.0 4621SW 2 7.0 4622SW 2 7.0 4625SW 3 15.4 9610 2 7.0 9620 2 7.0 9630 2 7.0 9630G 2 7.0 9640 with SBM24 2 7.0 9650 2 7.0 1603 with PoE Adapter 2 7.0 1608 2 7.0 1616 […]
Useful tip to access IPSI via SSH from CM Linux shell: 1) disable any session to IPSI: ipsisession -d -c 01A (01A – replace with your IPSI) 2) enable session to IPSI: ipsisession -c 01A (01A – replace with your IPSI) 3) copy password that was created 4) access to your IPSI: ssh init@ipsi-a01a. respone […]
Found an interesting document in my archive: Avaya Platform Elements Component Mean Time To Failure Media Processor Board ** 35 years Protocol Preprocessor Board (C-LAN) ** 50 years Digital Line and Trunk Boards ** 72-77 years Avaya Media Server Complexes 10-90+ years Avaya Gateway Power Supplies ** 25-60 years ** Based on numerous internal Avaya […]
It is well known problem that Communication Manager cannot synchronize time with Windows 2003 Server machines over NTP. Here’s the workaround recommended by Avaya Tier 3 support engineers: The NTP client on the S8X00 server is rejecting the NTP server because it considers it as a not reliable source clock. The NTP server reports the […]
Did you know that you can assign aux-work button to any extension that is a member of non-ACD hunt group? You can, and while that button is depressed, the extension won’t get any calls from that hunt group–until the button is pressed again. Mighty useful feature in my opinion, but should be used with care. […]
I am continuing the topic started in previous post, regarding cheap and simple BCMS statistics usage for a call center. In this part, we will use standard Avaya Site Administration software for report collection and Apache HTTP Server for report distribution. It is not very hard to implement this and process is not too complicated […]