Developer’s Guide to DMCC Recording

This time I found a document that may be of interest to software developers, particularly anyone who would want to develop their own applications utilizing Avaya DMCC (formerly CMAPI) protocol. It is a very detailed white paper describing not only methods but also architectural, structural and functional aspects of DMCC call recording. Considering that this recording method lately became widely used, I would recommend this white paper not only to software developers but also to anyone who’s involved with installing and supporting solutions utilizing DMCC, such as NICE Loggers, Witness ContactStore, Verint Call Recording, CallCopy etc. Knowing how it all works and what makes it tick helps enormously with troubleshooting when something does not work, believe me it does.

Here’s the document: Developing Client-side IP Call Recording Applications using Avaya Application Enablement Services

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