As follow-up to a recent post regarding DMCC developer’s guide, I have found another very interesting and useful document on the same topic. It is a DevConnect publication called “Mastering Device, Media and Call Control Using Avaya DMCC Dashboard”. It’s not only a guide, it’s a whole tutorial that I think is a must have [...]
This time I found a document that may be of interest to software developers, particularly anyone who would want to develop their own applications utilizing Avaya DMCC (formerly CMAPI) protocol. It is a very detailed white paper describing not only methods but also architectural, structural and functional aspects of DMCC call recording. Considering that this [...]
Feature
H.323
H.323 with SA8874
SIP
Outbound calling using the Application Interface web service
Partially supported
No call progress information is available, so an application may start before a call is answered
Supported
Supported
Blind transfer
Supported
Supported
Supported
Supervised transfer (also called consultative transfer)
Operates like a blind transfer
Note: The only supported VoiceXML event for this transfer is error.connection.noroute.
Supported
Supported
Bridge transfer [...]
Another useful document describes Time To Service feature implemented in CM 4.0+. With recent Avaya website overhaul it became practically impossible to find anything there, unless you’re a Certified Google Search Guru which I’m not. So better I’ll have it here where SEO works for me not against.
Time To Service White Paper
Avaya Phone
Power Class
Max Allocated (Watts)
4601
2
7.0
4602+
2
7.0
4610SW
2
7.0
4621SW
2
7.0
4622SW
2
7.0
4625SW
3
15.4
9610
2
7.0
9620
2
7.0
9630
2
7.0
9630G
2
7.0
9640 with SBM24
2
7.0
9650
2
7.0
1603 with PoE Adapter
2
7.0
1608
2
7.0
1616
3
15.4
1616 with BM32
3
15.4
Quick Edition 4610
2
7.0
Quick Edition 4621
2
7.0
Quick Edition G10
0
15.4