Another DevConnect guide I found in mail archive. Although it describes how to use JTAPI, it also can be used for TSAPI development since JTAPI, essentially, is only a TSAPI implementation in Java. Therefore the document may be helpful for TSAPI developers as well, providing basic knowledge and call control workflow. The document: Performing Basic […]
We once had a Voice Portal application that utilized database socket and this socket was disconnected on timeout when no calls were made to VP, i.e. on weekends. DB server thought VP’s Application Server went dead and dropped the socket. Next time when a call came, VP tried to send data query in the socket, […]
This time I found a document that may be of interest to software developers, particularly anyone who would want to develop their own applications utilizing Avaya DMCC (formerly CMAPI) protocol. It is a very detailed white paper describing not only methods but also architectural, structural and functional aspects of DMCC call recording. Considering that this […]