AUX in non-ACD hunt groups

Did you know that you can assign aux-work button to any extension that is a member of non-ACD hunt group? You can, and while that button is depressed, the extension won’t get any calls from that hunt group–until the button is pressed again.

Mighty useful feature in my opinion, but should be used with care. Users tend to forget that they pressed something…


  • bestann says:

    Great and simple!

  • bestann says:

    Addition: I’ve tested this feature. It works on ip and digital phones. Analog phone after pressing AUX work access code + hunt group number becomes unavailable for calls (as we need). But it can’t become available again. I found in documentation: Hunt Group Busy Activation Code (or AUX) for excluding and Hunt Group Busy Deactivation Code for including.

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